NOC & Emergency Escalation

24 x 7 Enterprise Technical Support

Trusted Partner in the Digital World. Rapid-response engineering assistance, preventive health audits, and guaranteed business continuity for our AMC partners.

Contracted AMC clients // priority hotline

Experiencing a Network Outage or Critical Server Failure?

Active AMC clients with priority SLAs have round-the-clock telephone and on-site escalation access to our standby field engineering team.

Round-the-clock

24 x 7 Emergency Helpdesk

Continuous on-call engineering dispatch for enterprise switch failures, firewall lockouts, routing loops, and server room cutovers.

  • Rapid remote diagnostic triage
  • On-site field engineer dispatch
Proactive care

Preventive Maintenance

Scheduled quarterly audits to identify component fatigue, replace worn thermal interfaces, clean server rack airways, and verify firmware integrity.

  • Quarterly physical & logical checks
  • Detailed audit performance reports
Hardware lab

Repairs & Warranty

Complete motherboard, power supply, logic board, and mechanical repairs for enterprise desktops, laptops, printers, and switches.

  • OEM warranty claim processing
  • Component-level repair facility
Official support channels

Connect Directly with Support Dispatch

For new AMC contracts, maintenance inquiries, or non-emergency support requests, use our primary business communication points.

Email support desk
info@truston.lk

Monitored 24 x 7 by standby engineering

Corporate line

077 9595 730

Monday to Friday: 8:30 – 17:00

Operational hours

Monday – Friday: 8:30 AM – 5:30 PM

24 x 7 emergency line available